Password strength meters: simple (red/yellow/green), detailed (score out of 100), or none. Some resellers have good meters. Some have misleading meters. Some have none. Here's the strength meter spectrum. A … Read More

Customers who left due to slow support (48+ hour response) have very low restart rates (under 5%). Customers who left due to resolution quality (wrong fix) also rarely return. Here's the support-based restart data. A … Read More